Last Updated: [01/01/2026]
Privacy Policy | Zovi Shop - Your Data Protection Commitment
Welcome to Zovi Shop ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [www.zovishop.com], use our mobile application, or engage with our services for buying and selling pre-owned electronics.
By accessing or using Zovi Shop, you consent to the practices described in this policy.
Account Information: Name, email address, phone number, profile picture
Transaction Details: Billing/shipping addresses, payment information, device specifications
Device Information: When selling, we collect IMEI numbers, device photos, specifications, and condition details
Communications: Chat messages with buyers/sellers, customer support inquiries
Verification Documents: Government ID (for high-value transactions or seller verification)
Device & Usage Data: IP address, browser type, device type, operating system, pages visited, time spent
Location Information: City-level location (for local deals and shipping)
Cookies & Tracking Technologies: Session cookies, authentication tokens, analytics cookies
Payment Processors: Transaction status and payment confirmation
Logistics Partners: Delivery status and address verification
Social Media: If you connect via social login
Credit Agencies: For fraud prevention (where applicable)
We use your data to:
Facilitate Transactions: Process purchases, sales, and payments
Verify Devices: Authenticate device originality and condition
Provide Services: Enable communication between buyers/sellers, arrange pickup/delivery
Ensure Security: Detect and prevent fraud, unauthorized access, and illegal activities
Improve Experience: Personalize recommendations, optimize website functionality
Communicate: Send transaction updates, promotional offers (with consent), and service announcements
Comply with Laws: Meet legal obligations and resolve disputes
We may share your information with:
Buyers/Sellers: Necessary contact and device details to complete transactions
Service Providers: Payment gateways, logistics partners, cloud hosting, analytics services
Legal Authorities: When required by law, court order, or government request
Business Transfers: In case of merger, acquisition, or sale of assets
With Your Consent: For any other purpose with your explicit permission
We never sell your personal data to third parties for marketing purposes.
We retain your information only as long as necessary:
Active Accounts: Until you request deletion
Transaction Records: 6 years for accounting and legal compliance
Device IMEI Data: Indefinitely (for fraud prevention and device history)
Inactive Accounts: Deleted after 3 years of inactivity
As a Zovi Shop user, you have the right to:
Access: Request copies of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal limitations)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Request your data in a structured format
Grievance Redressal: Contact our Data Protection Officer
To exercise these rights, email: privacy@zovishop.com
We implement industry-standard security measures:
Encryption: SSL/TLS for data transmission
Access Controls: Limited employee access to sensitive data
Regular Audits: Security vulnerability assessments
Device Sanitization: Complete data wiping from sold devices
Secure Payments: PCI-DSS compliant payment processing
Our platform may contain links to third-party websites (payment gateways, logistics trackers). This Privacy Policy does not apply to those sites. Please review their privacy policies separately.
Zovi Shop is not intended for users under 18 years. We do not knowingly collect data from children. If you believe a child has provided us with data, contact us immediately for deletion.
We may update this policy periodically. The "Last Updated" date at the top indicates the latest revision. Continued use of Zovi Shop after changes constitutes acceptance of the updated policy.
As required under Indian IT Act, 2000:
Name: [Data Protection Officer Name]
Email: grievance@zovishop.com
Address: [Registered Office Address]
Response Time: Within 24-48 hours
For general privacy questions: privacy@zovishop.com
We permanently delete all personal data from purchased devices using DoD-standard wiping
Device IMEI/serial numbers are retained in our database to prevent fraud
Photos of your device may remain visible in completed transaction listings
Previous owner's data is never shared with you
We provide device history (if available) without revealing previous owner identity
Warranty claims may require sharing your contact details with service centers
Consent Declaration:
By using Zovi Shop, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Need help with your privacy?
Contact our support team: support@zovi.in | Call: 9431858734 (Mon-Sat, 10AM-7PM)
Zovi Shop - Where Your Privacy is as Important as Your Gadgets.